PATIENT INFORMATION
Patient Portal Services
Patient Online Services (Click Here)
Patient Payment Services
Patients can now access online payment services by going to imc.mysecurebill.com
From here, you can make a payment on your account, Login or Create a new account to manage your payment preferences, and sign up for e-Statements.
E-statements are a new option for patients of Internal Medicine Clinic and we are pleased to offer this service to our patients!
How to Prep for a Colonoscopy
Clinic Hours
Internal Medicine Clinic is open from 8 a.m. to 5 p.m. Monday through Thursday and 8 a.m. to 12 pm. on Fridays. The clinic laboratory actually opens at 7 a.m. each day to draw lab samples ordered by your physician. The clinic is closed on major holidays.
Appointments
Appointments to see your physician can be made by calling (601) 483-5322.
Please give at least 24 hours' notice if you must cancel or reschedule your appointment. This will allow us to schedule another patient that may need to see the physician sooner than their scheduled appointment. Failure to notify us may result in a no-show charge to your account.
Please bring all of your medications and your insurance information with you each time you come for a physician appointment.
You may be given special instructions when appointments are made for lab work or diagnostic studies. For example, you may be asked to fast after midnight the day of your appointment, or you may be asked to arrive 30 minutes prior to your appointment time.
Lab and Diagnostic Tests
We will make every effort to complete your lab work or diagnostic test prior to your appointment time on the day of your appointment. When this is not possible, your nurse will notify you of your test results by telephone or mail. If you have not received your test results within five business days of the date performed, please call the clinic and ask to speak with your nurse.
CareHarmony Chronic Care Management
At Internal Medicine Clinic we know managing all your care needs, from routine health maintenance to advice from specialists and changes in medications can be complicated. Our CareHarmony care coordination service is a new program available to Medicare patients living with more than one chronic condition, such as arthritis, diabetes, depression, or high blood pressure that can help you navigate these challenges.
You will benefit by receiving monthly telephone assistance in between your regular appointments. This includes a dedicated Care Coordinator to guide you towards better health. The service is available 24/7 for eligible patients who choose to enroll.
This service is covered by Medicare and is subject to your annual deductible and coinsurance (usually 20%). If you have a secondary or supplemental insurance plan, your coinsurance may be covered. It is best to review exactly what your insurance plan covers. While you can only sign up for Chronic Care Management services with one of your CareHarmony care coordinators, you are able to opt out any time-there are no strings attached.
If you have questions about this service and would like to learn more on this program, or how to enroll, please call (601) 483-6600 to speak with a Care Coordinator.
Find out more about CareHarmony here.
Telephone Calls
Dialing (601) 483-5322 will connect you with the IMC switchboard. Your call will be screened so that your message can reach its appropriate destination.
If you need to speak to a nurse, a message will be taken. The message and your medical record will be delivered to your nurse. She will attempt to call you back within four hours. Please be aware that it may be longer depending on the availability of your physician or nurse.
If you need to speak to the business office regarding an insurance issue or status of your account, you may call them directly at (601) 693-7307.
If you have an emergency situation, you should go to the nearest emergency room. Your physician will be contacted by the ER.
Prescription Refills
Call (601) 483-5322 and state that you need a prescription refilled. Your message and chart will be delivered to your physician. Please allow 24 hours for your prescription to be filled by your pharmacy. Routine prescription refill calls should be made between 10 a.m. and 2 p.m..
If you need a prescription refill for a mail-order pharmacy, we will write the prescription and either mail it to you or you may pick it up at the clinic reception desk during normal operating hours. Please allow 48 hours for you request to be completed.
Visit with a Nurse
If you wish to speak with a nurse in person, please register at the reception desk. Your nurse will be notified that you are here. Your medical record will be retrieved and given to your nurse. Please be patient as your nurse may be busy assisting other patients who are seeing your physician.
Request to Complete Medical Forms
Please allow seven business days for completion of forms such as disability, medication assistance, etc. Completion of forms requires your nurse and physician to review medical records and complete forms. We receive multiple requests and patient appointments and hospital rounds have priority. There is a fee for the completion of most forms.
After Hours Care
After 5 p.m. your call will be handled by our answering service. They will direct your call to the appropriate physician. Please leave a telephone number where you may be reached. If you have an emergency situation, you should go to the nearest emergency room. The ER will contact the appropriate physician.